1. About these terms
These terms apply to your use of this website. By using the site you agree to them. They cover the website only: any care or support we provide is governed by a separate written care agreement, which we go through with you before care begins.
2. Who we are
The website is operated by Simcroft Care Ltd, a company registered in England and Wales with company number 16690522. Our registered office is 6 Leeland Road, Ealing, London W13 9HH, and our trading address is 19 Greencroft Road, Hounslow, Middlesex TW5 0BQ. You can contact us at [email protected] or on 020 8570 1055.
3. Our registration status
4. Information on this website
The information on this site is general information about our service. It is not medical, legal or financial advice, and it is not a substitute for advice from a qualified professional about your own circumstances. We take care to keep the site accurate and up to date, but we cannot guarantee that every detail is complete or current, and we may change the site at any time.
If you or someone else needs urgent medical help, call 999. For non-urgent medical advice, contact your GP or NHS 111.
5. Enquiries made through the site
Sending us an enquiry does not create a care arrangement, and we are not able to provide care until an assessment has been carried out and a care agreement has been signed. We aim to respond to enquiries promptly, but please phone us if your need is time-sensitive.
6. Using the site
You may use this site to find out about our service and to contact us. You must not misuse it, for example by introducing malicious code, attempting to gain unauthorised access, using automated tools to copy its content, or using the enquiry form to send unsolicited or abusive messages.
7. Ownership of content
The Simcroft Care name, logo, text, design and other content on this site belong to Simcroft Care Ltd or our licensors and are protected by copyright and trade mark law. You may view, print or download pages for your personal use. You may not reproduce or reuse them for any other purpose without our written permission. The typefaces used on this site are licensed under the SIL Open Font License.
8. Links to other websites
Where the site links to other websites, we do so for your convenience. We do not control those sites and are not responsible for their content or availability.
9. Our liability
We provide this website free of charge and on an "as is" basis. To the extent permitted by law, we are not liable for any loss or damage arising from your use of the site or your reliance on the information on it. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. Nothing in these terms affects your rights under any care agreement with us or under consumer law.
10. Privacy
How we handle your personal information is explained in our privacy policy, which forms part of these terms. How to raise a concern about our service is explained on our complaints page.
11. Changes to these terms
We may update these terms from time to time. The date at the top shows when they were last changed. Your continued use of the site after a change means you accept the updated terms.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute relating to them.